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User Agreement

If you are contemplating suicide or considering actions that may cause harm to yourself or others, believe that you or anyone else may be in danger, or if you have any medical emergency, you must immediately call emergency services and notify the relevant authorities.

The Alpha Guide platform is not intended for any of the situations mentioned above, and counselors and staff are unable to provide assistance for any of the aforementioned circumstances.

Do not use this platform's services for emergency medical needs. If you encounter a medical emergency, please immediately dial 999 or the local emergency assistance hotline.

This platform does not exclude any warranties, rights, or remedies that cannot be excluded, limited, or modified under local consumer protection laws. Before subscribing, you should review the product information provided on the service, including subscription descriptions, minimum technical requirements, and user reviews. You explicitly understand and agree that, to the maximum extent permitted by applicable law:


  1. You assume all risks associated with using the service and any products provided through the service, and the service and any products are provided on an "as is" and "as available" basis. The company makes no warranty of continuity, error-free, virus-free, or secure operation and access to the service, content, and products.

  2. The company expressly disclaims all warranties, representations, and conditions, whether express or implied, including but not limited to merchantability and non-infringement. The company does not warrant that (1) the service or any products will meet your requirements or (2) your use of the service will be uninterrupted, timely, secure, or error-free.

  3. The company shall not be liable for any loss of profits or revenue or indirect, incidental, punitive, consequential, special, or exemplary damages, or for any damages or costs resulting from data loss, production or use, business interruption, or procurement of substitute goods or services, whether or not the company has been advised of the possibility of such damages.

  4. The company assumes no responsibility for the timeliness, deletion, misdelivery, or failure to store any content, user communications, or personalized settings. In no event shall the company be liable for any damages arising out of or in connection with your use or inability to use the service or any products or transferred products or any disputes with any other users of the service, including any viruses that may be associated with the service or any other related matter.

  5. Neither the company, its licensors, its affiliates, nor any service providers shall be liable in any way for any loss or damage arising from the use or inability to use the service, your account, your subscription, or the content and services, including but not limited to loss of reputation, downtime, computer malfunction or failure, or any other commercial damages or losses.

  6. Under no circumstances shall the company be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or any other damages arising from or in any way related to the service, content and services, subscriptions, and any information associated therewith, and/or the delay or inability to use the content and services, subscriptions, or any information, even if the company or its affiliates have been advised of the possibility of such damages. These limitations and disclaimers shall apply even if any remedy fails of its essential purpose.

  7. The company shall not be liable for any damages arising out of any nature of litigation and claims related to counseling services or the platform (including but not limited to any acts, negligence, opinions, responses, suggestions, information, and any counseling services) and/or any other content or information accessible through the platform.

  8. The company shall not be responsible for any delays or failures to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or transportation facilities, fuel, energy, labor, or material shortages.

​If you are dissatisfied with this platform or the services provided, the only solution is to discontinue the use of this platform and its services. 

Last updated: 11.06.2023

Alpha Guide 線上心理輔導
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