These Terms of Use ("Agreement") are a legal document that explains your rights and obligations as a user of the Alpha Guide online counseling platform ("Company" or "Platform"), which is provided by Alpha Holdings Groups (HK) Limited.
 

Alpha Guide is an online counseling service provided by the Company. By accessing or using any website linked through authorized links on the website and/or application, registering an account, or accessing or using any content, information, services, features, or resources available or enabled through the website and/or application (collectively referred to as the "Service"), clicking buttons, or taking any other actions, you indicate your acceptance of this Agreement:

(1) You agree to be bound by this Agreement and any future modifications and supplements to this Agreement posted through the Service.

(2) You represent that you have reached the legal age to form a binding contract in the jurisdiction where you reside; and

(3) You have the legal capacity to consent to counseling or have obtained the consent of your parents/guardians to receive counseling. You agree to provide contact information to your counselor in case of a mental health crisis or any emergency (your personal contact information, family members, or friends).

(4) To ensure your ability to use this Service, please provide accurate information regarding your age, contact information, and emergency contact information.

 

By using the Company's website, you indicate your agreement to the Company's Terms of Use. If you do not agree to these terms, please discontinue accessing and using this Platform and the Service.

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1.Registration as a User

 

By completing the registration of a service account ("Account"), you become a user of the service ("User"), and this Agreement becomes effective immediately upon your acceptance of these terms.

If you are under 18, you may not become a User, and the Company will not collect personal information from individuals under 18.

1. When registering an Account, you agree to provide only true, accurate, current, and complete information ("Registration Data") as requested in the registration form and to promptly update the Registration Data when necessary. The Registration Data may include personal identification information such as your email address, name, phone number, mailing address, personally identifiable data, and other information that directly or indirectly relates to your identity.

2. The Registration Data submitted by you through the Service is subject to the Company's Privacy Policy ("Privacy Policy"), and we strongly recommend and require you to read that policy before using the Service.

3. You represent that you are not prohibited from using the Service under any applicable laws and will be responsible for all activities under your Account.

4. You agree to monitor your Account to prevent unauthorized use by minors and unauthorized users and agree not to share your Account or password with anyone.

5. You also agree to immediately notify the Company of any unauthorized use of your password or any other breach of security regarding your Account and to log out of your Account at the end of each session.

6. If you have been previously banned from using any services, you agree not to create an Account using false identities or aliases.

7. You agree that you will not maintain more than one Account for the same Company service at any given time, and the Company reserves the right to delete or reclaim any username at any time for any reason.

8. You acknowledge and agree that you have no ownership or other proprietary interests in your Account, and all rights in your Account and related to your Account are owned by the Company and are subject to the Company's interests.

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2.Your Account

 

1. Your Account includes the billing information you provide to the Company for purchasing subscriptions, content, and services, as well as any physical products ("Products") purchased through the Service.

2. You may not disclose, share, or otherwise allow others to use your password or Account unless expressly authorized by the Company.

3. You are responsible for maintaining the confidentiality of your login name and password and the security of your computer system. The Company shall not be liable for any use of your password and Account or any communications and activities on the Service resulting from using your login name and password by you, someone you intentionally or negligently disclosed your login name and password to, or anyone else.

4. The Company shall not be responsible for any unauthorized use of your Account by individuals who fraudulently gain access to your login name and password unless such unauthorized use is due to the Company's negligence or fault.

5. If you believe the confidentiality of your login name and/or password may have been compromised, you must immediately notify the Company by contacting us.

6. Your Account, including any associated information such as contact details, billing information, account history, and subscriptions, is entirely personal. Therefore, you may not sell or charge others for the use of your Account or transfer your Account in any way. You may also not sell, charge others for the use, or transfer any subscriptions unless expressly permitted by this Agreement (including any subscription terms) or specifically authorized by the Company.

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3.Service and Subscriptions

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1. The Company provides online counseling services through the platform, where the counselors are qualified professionals. The counselors are independent of the Company and are neither employees nor agents or representatives of the Company.

2. Any information or advice from the counselors is solely from them, not the Company. You agree to release the Company from any liability and hold the Company harmless from any and all causes of action and claims of any nature arising from the counseling services provided by the counselors.

3. The platform is not intended for use in emergencies. If you are currently considering suicide or harming others, or in a medical emergency, please immediately contact the appropriate authorities. In such cases, the platform or the counselors have the right to refuse service and refer you to emergency services.

4. The platform does not intend to provide any information regarding suitable medications or treatments for you. If any such advice is provided through the platform, you should disregard it.

5. As a user, you may have access to certain services, software, and content available to users. Any other software, content, and updates that you download or access through the Service, including but not limited to Company or third-party content, and any virtual items you transact, sell, or purchase within the Service, are referred to as "Content and Services" in this Agreement. The right to access and/or use any Content and Services accessed through the Service is referred to as "Subscription" in this Agreement.

6. Each Subscription allows you to access specific Content and Services, and certain Subscriptions may impose additional terms specific to that Subscription ("Subscription Terms"). Once you accept them or this Agreement, the Subscription Terms and the Company's Privacy Policy become binding upon you.

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4.Payment Processing

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1. Payment processing related to Content and Services and/or the purchase of physical goods on the Service is directly performed by the Company or by affiliated companies on behalf of the Company, depending on the payment method and type used.

2. You agree to pay all fees or charges to your account in accordance with the applicable fee, charge, and billing terms in effect at the time the fee or charge is due. You also agree to pay any applicable taxes.

3. You must provide the Company with valid payment information associated with your order. By providing your payment information to the Company, you agree that (i) the Company has the right to issue invoices to your account immediately, detailing all fees and charges payable to the Company under this Agreement; (ii) the Company has the right to share any necessary payment information and explanations with third-party payment service providers for payment transactions (e.g., credit card transaction processing, merchant settlement, and related services); and (iii) the aforementioned authorization does not require additional notice or consent. You agree to promptly notify the Company of any changes to your payment information.

4. The Company reserves the right to change its prices and billing methods at any time.

5. If payment cannot be deducted from your payment card or your payment is returned for any reason, the Company reserves the right to suspend or terminate your access to paid services.

6. When you provide payment information to the Company or one of its payment processors, you represent to the Company that you are an authorized user of the card, PIN, key, or account associated with the payment. You, besides, authorize the Company to debit your credit card or process any applicable recurring payment amounts you owe to the selected third-party payment processor for subscriptions, products, or any other fees incurred by you.

7. The Company may require you to provide your address or other information to fulfill obligations under applicable tax laws.

8. For subscriptions that automatically renew after the agreed-upon term with recurring payments in exchange for continued use ("Recurring Payment Subscriptions"), your continued use of the Recurring Payment Subscription signifies your agreement and reaffirmation that the Company is authorized to charge your credit card or process payment for any applicable recurring payment amounts through any other applicable third-party payment processor.

9. You agree that you will not use IP proxies or other means to disguise your place of residence, whether to evade geographical restrictions on content, purchase at prices not applicable to your location, or for any other purpose. If you do so, the Company may terminate your access to your account.

10. As the account holder, you are responsible for all charges incurred, including applicable taxes, and all purchases made by you or anyone using your account. If you cancel your account, the Company reserves the right to charge fees, surcharges, or costs incurred prior to cancellation.

 

5.Counselors

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1. This platform does not directly employ counselors. Your relationship with the counselors is limited to an online counseling relationship.

2. This platform does not participate in or intervene in the relationship between counselors and users, and it does not verify or control the counseling provided by counselors unless making recommendations on specific complaints on your behalf.

3. We advise you to exercise caution when using the counseling services of this platform, just as you would with any mental health or medical decision. You should never disregard, avoid, or delay seeking medical advice from your primary healthcare provider or other qualified healthcare professionals, even if you come across information on this platform or receive advice from counselors through this platform.

 

6.Platform Content

 

1. Guidance and advice obtained directly from counselors on this platform and other textual content, graphics, research sources, and other accompanying information on the website should not be considered medical advice.

2. You should always consult qualified healthcare professionals for diagnosis and treatment, including information regarding which medications or treatments may suit you.

3. Any content on this platform does not represent or guarantee any specific medication or treatment's safety, appropriateness, or effectiveness.

4. This platform does not endorse any specific tests, medications, products, or procedures.

5. Platform content may provide links to other third-party websites that provide content, goods, and/or services on the internet, some of which may incur separate fees. These fees are not included in any subscriptions or other fees you may pay to the company. You are solely responsible for any separate fees or obligations incurred with these third-party websites, and the company makes no express or implied statements or warranties regarding any third-party websites, particularly with respect to any services or subscriptions provided by third-party vendors, which may be subject to change, suspension, or termination.

6. The company does not screen third-party content provided on the service or other sources for all unauthorized subscriptions, content, and services. The company bears no responsibility or obligation for such third-party content.

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7.Licensing

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1. Company hereby grants, and you accept, a non-exclusive license and right to use the content and services for your personal non-commercial purposes (unless explicitly permitted for commercial purposes herein or in applicable subscription terms) and not for resale. This license terminates upon (a) termination of this agreement or (b) termination of the subscription containing this license. Your license does not grant ownership of the content and services. To use the content and services, you must have a service account and may need to run the service client and maintain a connection.

2. For reasons including but not limited to system security and stability, the service may require automatic updates, preloading, creating new versions of the content and services, or otherwise enhancing the content and services. Therefore, the system requirements for using the content and services may change over time. You agree to such automatic updates. You understand that this agreement (including applicable subscription terms) does not entitle you to future updates, new versions, or other enhanced features of the content and services associated with specific subscriptions. However, at its discretion, the company may choose to provide such updates, etc.

3. All copyrights, ownership, and intellectual property rights to the content and services and any and all copies thereof are owned by the company and/or its licensors, and affiliates. All rights reserved unless expressly stated otherwise herein. The content and services are protected by copyright laws, international copyright treaties and conventions, and other laws. The content and services include certain licensed materials, and the company's and its affiliates' licensors may protect their rights in case of any agreement violation.

4. Unless otherwise permitted by this agreement or applicable subscription terms, you may not use the content and services for any purpose other than accessing the service and your subscriptions, and you may not use your subscriptions for personal or commercial purposes. Unless expressly permitted by this agreement (including any subscription terms or usage rules) or applicable law despite these restrictions, you may not, in whole or in part, reproduce, photocopy, duplicate, publish, distribute, translate, reverse engineer, export source code, remove, modify, decompile, create derivative works from, or remove any proprietary notices or labels from the content and services or any software accessed through the service.

5. You have the right to use the content and services for personal use, but you do not have the right to: (i) sell, assign security interests in, or transfer copies of the content and services to others in any way, or rent or license the content and services to others without prior written consent from the company, except as expressly permitted elsewhere in this agreement (including any subscription terms or usage rules); (ii) simulate, modify, or add components to the content and services, use utilities, host or provide services for the content and services, or simulate or redirect the communication protocols used by the company in any network function of the content and services, or any other known or subsequently developed technology, for any purpose, including but not limited to networks on the internet, networks utilizing commercial or non-commercial networks, or as part of a content aggregation network, website, or service, without prior written consent from the company; (iii) use the content and services or any part thereof for any commercial purpose, unless expressly permitted elsewhere in this agreement (including any subscription terms).

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8.Online Behavior

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1. Your online behavior and interactions with other users should adhere to common sense and basic etiquette.

2. If our online counsellors or platform deem your situation unsuitable for online counselling, we may refuse to provide you with further services.

3. The company may terminate your account or specific subscriptions for any behavior or activity that we consider illegal, inappropriate, or negatively impacting other users' enjoyment of the service.

4. You agree that the company is not obligated to provide you prior notice before terminating your subscription and/or account.

5. You agree to indemnify and hold harmless the company, its parent company, subsidiaries, and affiliates, as well as its officers, directors, employees, agents, representatives, partners, and licensors (collectively referred to as "the company parties") from any damages, losses, costs, liabilities, or expenses (including reasonable attorney fees) related to or arising from: (i) your content; (ii) your use/misuse of the service, including but not limited to misuse of the platform in emergencies; (iii) your violation of this agreement; (iv) your infringement of any rights of another party, including any user; (v) your violation of any applicable laws, regulations, or rules; (vi) a third party's claim that you or someone using your password has done something that, if true, would violate any of these terms; (vii) any false statements made by you; or (viii) any breach of any representation or warranty made by you. The company reserves the right to assume exclusive defense and control of any matter for which you are required to indemnify, at your expense, in which case you will fully cooperate with the company in asserting any available defenses. These terms do not require you to reimburse the company parties for any of their unreasonable commercial practices or their negligence, fraud, deceit, false promises, false representations, or concealment, suppression, or omission of any material fact. You agree that these terms will continue to apply even after the termination of your account, this agreement, or your access rights to the service.

 

9.User-Generated Content

 

1. The platform provides you with interfaces and tools to submit content, including sharing, requesting, or reviewing, to generate content that you decide to provide to other users and/or the company.

2. "User Content" refers to any content you provide or otherwise make available to the company or other users through the platform, whether online or offline, whether solicited by the company or provided by you through the use of content and services or in any other way to the company or its affiliated companies.

3. For clarity, you retain ownership of your User Content. Still, by submitting User Content to the company, you hereby grant the company a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, modify, reproduce, distribute, prepare derivative works, display, publish, adapt, make available online or electronically transmit, and perform User Content that is related to the services and the company's (and its successors' and affiliates') business, including but not limited to promoting and redistributing part or all of the services (and their derivative works) in any media format and through any media channels. You also hereby grant each member/user of the service a non-exclusive license to access your User Content through the service and to use, reproduce, distribute, display, publish, make available online or electronically transmit, and perform the functionalities of the service and these terms.

4. The aforementioned license granted in the User Content you submit to the service cannot be terminated or deleted (except for any personal information submitted, which will be governed by local privacy laws). However, you understand and agree that the company may continue to distribute or perform server copies of your User Content associated with templates and documents.

5. The aforementioned license granted in the User reviews you submit is perpetual and irrevocable.

6. If you provide the company with any feedback or suggestions regarding the services, content, and services, or any company products or services, the company may freely use such feedback or suggestions without any obligation to you.

7. The company is not obligated to pre-screen any content. You use all User Content and interact with other users at your own risk. Without limiting the foregoing, the company reserves the right to decide, at its sole discretion, to pre-screen, refuse, or delete any content. The company has the right to delete any content that violates this agreement or is otherwise objectionable.

8. You represent and warrant that you have sufficient rights in all User Content you submit to grant the company and other affected parties the licenses described above. This includes, but is not limited to, any type of intellectual property or other proprietary or personal rights that are affected by or contained in the User Content.

9. You also represent and warrant that the User Content, the submission of the content, and the rights granted to the content do not violate any applicable contracts, laws, or regulations.

10. Feedback, ratings, and reviews posted by users on our service are User Content that is not endorsed by the company and do not represent the views of the company.

11. The company does not assume responsibility for ratings and reviews and is not liable for any claims arising from such feedback, ratings, and reviews.

12. The company encourages users to maintain high integrity in the feedback, ratings, and reviews posted through the service. You agree: (i) to post any ratings or reviews of services based solely on your firsthand experience with the applicable business, product, or service; (ii) not to provide feedback, ratings, or reviews for any business, product, or service in which you have a competitive, ownership, or other economic interest, employment relationship, or other affiliation; (iii) not to submit feedback, ratings, or reviews in exchange for any payment or other benefits from any individual or entity; (iv) that your reviews will comply with the terms of this agreement; (v) to represent and warrant that you have all the necessary rights to submit the feedback, ratings, and reviews; (vi) to grant the company the right to use any feedback, ratings, and reviews in any manner at any time without any further approval or compensation.

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10.Ownership of the Service

 

1. In addition to user-generated content, the company and its suppliers own all rights, titles, and interests in the service. The service is protected by global copyright and other intellectual property laws. Under this agreement, the Company grants you a limited license to use the service solely for personal, non-commercial purposes. Any future releases, updates, or other additions to the service are also subject to this agreement. The company, its suppliers, and instructors reserve all rights not expressly granted in this agreement.

2. The company's trade names and other related graphics, logos, service marks, and product names used on or in connection with the service are the company's trademarks and may not be used in connection with any third-party products or services without permission. Other trademarks, service marks, and trade names that may appear on or within the service are the property of their respective owners. You may not delete, alter, or conceal any copyright notice, trademark, service mark, or other proprietary rights notice contained in or accompanying the service.

3. The rights granted to you under this agreement are subject to the following restrictions: (a) you may not license, sell, rent, lease, transfer, assign, reproduce, distribute, host, or otherwise commercially exploit the service or any portion of the service; (b) you may not frame or use framing techniques to enclose any trademark, logo, or service mark of the company or its services (including images, text, page layouts, or form); (c) you may not use any metatags or other "hidden text" or trademarks using the company's name; (d) you may not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile, or reverse engineer any part of the service, unless expressly permitted by applicable law despite these restrictions; (e) you may not use any manual or automated software, devices, or other processes (including but not limited to robots, data mining tools, etc.) to "scrape" or download data from the service (unless we grant a revocable license to public search engine operators to use automated processes to copy materials from the website solely for the purpose of creating publicly available searchable indexes, but not caches or archives of such materials); (f) you may not access the service to build a similar or competitive website, application, or service; (g) except as expressly stated herein, you may not copy, reproduce, distribute, republish, download, display, post, or transmit any part of the service in any form or by any means; (h) you may not remove or destroy any copyright notices or other proprietary markings contained in the service; (i) you may not interfere with or attempt to interfere with the proper functioning of the service or use the service in any way not explicitly permitted by this agreement; (j) you may not attempt to harm our service, including but not limited to violating or attempting to violate any security features, introducing virus-like harmful code to the service, or interfering or attempting to interfere with the use of the service by any other user, host, or network, including by means of overloading, "flooding," "spamming," "mailbombing," or "crashing" the service. Any unauthorized use of the service terminates the licenses granted by the company under this agreement.

4. The service may contain links to third-party services, such as third-party websites, applications, or advertisements ("Third-Party Links"). We will not warn you that you have left the service when you click on such links. The company does not control the Third-Party Links and is not responsible for them. The company provides these Third-Party Links for convenience only and does not review, approve, monitor, endorse, or make any representations or warranties regarding the content, products, or services accessed through such links. You use all Third-Party Links at your own risk.

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11.Electronic Communication

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1. Communications between you and the company will be conducted electronically, whether you are accessing the service, sending emails to the company, or if the company is providing notices or communicating with you through email on the service. For contractual purposes, you (1) consent to receive communications from the company in electronic form, and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications and documents provided to you by the company electronically will have the same legal effect as if they were in "written form" as required for such communications or documents.

2. It is your responsibility to provide the company with your most current email address. Suppose the last email address you provided to the company is invalid or for any reason unable to receive any notices required or permitted under this agreement. In that case, the company's sending of an email containing such notice will still constitute valid notice.

 

12.Term and Termination

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1. The terms of this agreement will begin on the date you first indicate your acceptance of these terms and will remain in effect until terminated as provided in this agreement.

2. You have the right to cancel your account at any time, and you may discontinue the use of any subscription at any time. Subscriptions are non-transferable and cannot be terminated separately for a portion of the purchased subscription. If you cancel your account, discontinue any subscription, or request termination of a subscription, you will not be entitled to any refund, including any subscription fees. The company reserves the right to charge fees, surcharges, or costs incurred prior to the cancellation of your account or termination of your access to a specific subscription. Additionally, you shall be responsible for any fees incurred with third-party providers or content instructors prior to your cancellation.

3. The company may cancel your account or any specific subscription at any time if: (a) the company generally ceases to offer such subscriptions to similarly situated users, or (b) you violate any terms of this agreement (including any subscription terms or rules of use), or (c) the instructor or platform determines that you are not suitable for receiving treatment on the platform due to suspected or confirmed risks of harm to yourself or others, acute crisis, acute symptoms emerging over time, or other psychological barriers that may interfere with online therapy. Suppose your account or specific subscription is terminated or canceled by the company due to a violation of this agreement or improper or unlawful activity. In that case, no refund will be provided, including any subscription fees or any unused hours in your service.

4. Sections 7 to 11 of this agreement will survive expiration or termination.

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13.This agreement is governed by and interpreted under the laws of Hong Kong.

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If you have any questions or complaints regarding these terms of use, please contact us immediately.

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Last updated: 11.06.2023